Returns & Exchanges

At Thin Lizzy NZ, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day money-back guarantee on most products to ensure a risk-free shopping experience.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging and was purchased within the last 30 days; please note that for hygiene reasons, some used cosmetics may have specific restrictions.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive your unique Return Authorization number and the correct return shipping address.

• 3.
  Pack and Ship

  Securely package your items including the original packing slip or a note with your details, and send the parcel back to us using a trackable shipping service.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days back to your original payment method.